![]() ![]() 24/7 Live Chat – Remember that students can access built-in troubleshooting and live chat from within Respondus Monitor if they encounter a technical problem.Rapid Rollout Guide for Instructors – Essential information for using Respondus Monitor with online exams.Respondus Technology Support for Faculty Faculty should ensure examination time frames (time to log in, duration of exam etc.) are generous so unforeseen technical disruptions can be handled.If the virtual proctoring software identifies suspicious behaviour, only the faculty member is allowed to review the video for examination integrity.While we will do our best to resolve issues quickly, we cannot guarantee that all issues will be resolved immediately. ![]() Technical support will be provided during examinations.It is recommended that a means of communication is confirmed with the students prior to the start of the exam should an issue arise (i.e.: GBC email). Faculty must be available and reachable to students during the exam.Students may also require additional training or technical support which can be accessed through GBC Assist. ![]()
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